General notes before contacting support:
1) Make sure to first read the tips, faq and readme.txt or install.txt files in component distributions.

2) Make sure you have the latest version of the component(s).

When contacting support:

  - specify with which component you have a problem
  - specify which Delphi, C++Builder or Visual Studio version you're using and
    preferably also on which OS
  - send email from an email-account that:

     ... allows to receive replies sent from our server
     ... allows to receive ZIP file attachements
     ... has a properly specified & working reply address

  - When sending sample projects for reproducing an issue, take following in account:

     ... use ONLY ZIP file attachments
     ... do NOT include EXE files in ZIP file attachments
     ... do NOT include intermediate files such as .DCU, .TDS, .HPP, .OBJ, .DDP,
      .CFG files
     ... do NOT include projects with other 3rd party components

Support contact

For general information, please contact us via: or
fax: +49351 - 87 32 15 20

For all questions, comments, problems and feature request for the component:

To improve efficiency and speed of help, refer to the version of Delphi, C++Builder, Visual Studio .NET you are using as well as the version of the component. In case of problems, always try to use the latest version available first.